A direct line, not a ticket queue
- Send your question once — it reaches the specialist, not a support bot
- Pick the channel that suits how you communicate
- Response times are honest: we work across time zones, not around the clock
Where we're based
Rivne, Rivne Oblast
Ukraine, 33012
Send a message
Fill in your email and select how you'd like us to follow up. We keep it short and relevant.for all incoming requests
What happens after you write
You'll receive a reply from a specialist — not a template. If your question needs clarification, we'll ask directly rather than guess. Complex queries may take slightly longer; we'll confirm receipt immediately.
Which channel actually works for blockchain queries
Blockchain data questions often involve wallet addresses, transaction hashes, or raw on-chain data. Some channels handle this better than others. Signal keeps message history intact and allows file sharing without compression. Email suits formal requests and document exchange. Phone works when a quick verbal clarification saves time.
Time zone coverage
Nhyrdiem serves clients globally. Requests sent outside Eastern European working hours are reviewed at the next available session — typically within the same calendar day.
EET / EEST — UTC+2 / UTC+3Before you write
A transaction hash, wallet address, or network name in your first message cuts the back-and-forth significantly. The more specific your starting point, the faster the response.